Returns & Warranty
30-day returns
If it didn’t work out, send it back within 30 days of delivery for a full refund to your original payment method. No restocking fees. Unused items in their original packaging only.
How to start a return
- Email returns@cellstream.shop with your order number and which item(s) you want to return.
- We’ll email a prepaid return label within one business day.
- Drop the package at any USPS or UPS location — no line, no customs form if you’re in the U.S.
- Once it arrives back at our warehouse (usually 3–5 days), the refund goes out within 24 hours.
Damaged or defective
If your order arrived damaged, or a product stops working within the first 30 days, email photos to returns@cellstream.shop and we’ll send a replacement before we even ask you to return the original.
Manufacturer warranty
Every product we sell is covered by the manufacturer’s warranty — typically 1–2 years, sometimes lifetime (Peak Design and OtterBox). If something fails after our 30-day window, we’ll help file the warranty claim with the manufacturer on your behalf, even though we don’t strictly have to. Just email returns@cellstream.shop and include your order number.
Non-returnable
The only items we can’t accept back are: opened earbuds or headphones (hygiene), sale items marked “final sale,” and gift cards.